At Safar Grocery, customer satisfaction is our top priority. We strive to deliver high-quality products in perfect condition. However, if you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

Returns are accepted only under the following conditions:

  • The product is damaged, expired, or defective at the time of delivery.

  • You received a wrong product that was not part of your order.

  • The product is unused, unopened, and in its original packaging (for non-perishable items only).

  • You report the issue within 24 hours of delivery.

Note: Perishable items like fresh fruits, vegetables, dairy, or bakery products are not eligible for return unless they are delivered in a spoiled or damaged condition.

2. How to Request a Return

To initiate a return, please contact our customer support team within 24 hours of receiving your order:

  • 📞 Phone: [Your Customer Care Number]

  • 📧 Email: [Your Support Email Address]

  • Please include your order ID, product name, and a clear photo of the item (if damaged).

Our team will verify the issue and guide you through the return process.

3. Refund Process

  • If your return is approved, we will initiate a refund to your original payment method or provide store credit as per your preference.

  • Refunds are processed within 5–7 business days after approval.

  • In case of Cash on Delivery (COD) orders, refunds may be issued via bank transfer or UPI.

4. Exchange Policy

In case of a wrong or damaged product, we may offer a replacement subject to stock availability. If the product is unavailable, a full refund will be issued.

5. Cancellation Policy

  • Orders can be cancelled before dispatch. Once the order is packed or out for delivery, cancellation may not be possible.

  • To cancel an order, contact us immediately via phone or email with your order details.